AM I SAFE WORKING HERE?

How do I know my freelancer is actually working on my project? Upwork has several processes in place to enable you to confirm work completed on your projects. On hourly contracts, this includes the Work Diary. It’s a visual billable time system that records work completed. It also takes screenshots of the freelancer’s screen six times per hour to verify work, as well as counting keystrokes during sessions. We also include Upwork Messages which allows for simple, real-time communication with your freelancer.

What if I’m not happy with the results? Most projects on Upwork get completed on-time and as expected. If there’s a disagreement between you and your freelancer, we’ll provide free dispute assistance and, if needed, connect you with arbitration.

How can I ensure that my IP is safe? The Service Contract terms in our User Agreement set forth confidentiality obligations and your right to ownership of intellectual property. You can also add additional terms to your job, and you can have your freelancer sign an additional Non-Disclosure Agreement if needed.

Who owns the legal rights to work product developed by a freelancer engaged on Upwork? Once a freelancer receives payment for work completed on a project, our Terms of Service specify that ownership of that work transfers to the client. If desired, freelancers and clients may also agree on different or additional terms regarding work product ownership. For details, see Section 8.6 of our User Agreement.